A: My products have many different applications and uses. I am mostly a resin artist myself, so beyond that I may be unable to give you sufficient answers. Luckily, the internet is full of information, so I am sure there are detailed instructions to whatever project you are working on.
Q: The shipping address I gave you was wrong, what do I do?
A: Please contact me immediately. If I haven't prepared your order yet, there is still time for me to change it. Otherwise it is too late and you will not be offered a refund and would have to re-order if you would still like your items.
Q: Can I cancel my order?
A: Please contact me immediately. If I haven't started to prepare your order yet, I am able to cancel it. Otherwise it is too late and you will not be offered a refund unfortunately. Processing fees will be taken out of the refund because I am charged a fee based on the size of your order each time an order is placed.
Q: Do I need to pay tax?
A: All Canadians need to pay tax. This will be calculated at checkout.
USA: Currently I have not reached the threshold where I have to collect sales tax for any US states, although that could change anytime.
For countries outside of Canada and the US, please be aware of the tax laws in your own country, as you may be charged duty before customs release your shipment to your postal service. Please pay the duty and do not refuse the package. Refunds will not be offered if you refuse your shipment.
Q: Do you ship internationally?
A: Please see the SHIPPING INFO page to see where I currently ship to.
- UK customers can contact me for alternate ordering methods.
- I cannot ship to the EU
Q: When will my order ship and when will I receive it?
A: All packages will be shipped using Canada Post.
I usually ship packages within 1-3 business days (Monday to Friday, excluding Canadian Holidays).
Here is when you can expect your packages after it has been shipped:
Canada: 4-7 business days*
USA: 8-14 business days*
International: 10-20 business days*
*sometimes delivery will still extend beyond the timeframe either due to postal workers error or severe weather events.
When you receive a shipping confirmation e-mail, it means that your order will be dropped off at the post office or postal box within 24 hours on a business day.
For more information on shipping, please read: SHIPPING INFO
Q: What's the difference between your Etsy shop and this shop?
A: The shipping cost on this shop uses a tiered flat rate system (SHIPPING INFO), whereas on my Etsy shop there's a base cost + additional cost per item added to the cart.
My Etsy shop is also able to take orders from the UK whereas this site cannot.
This shop has my full range of items, and higher priced items like earring posts are a little bit cheaper here than compared to my Etsy store.
Q: How much does shipping cost?
A: Please read: SHIPPING INFO for a chart of the shipping costs depending on where you are located.